COMPLIANCE FOCUSED

Third Party Audited
SSAE 16 SOC 1 Type II, SOC 2 Type II, and CFPB Gap Assessment Completed.

NATIONAL SERVICES

All required Licenses, Bonds, and Insurance coverages to handle your local, regional, or national file.

DATA SECURITY

Focused on providing best in class protection to our business partners and their customers.

Professional Recovery that gets results!

Stoneleigh Recovery Associates (SRA) has earned a strong reputation in the debt collection market.  We use modern recovery techniques and audited industry best practices in a fully transparent process.  Enhanced by our state of the art call center and strong work ethic, we are approaching our first decade with continued growth and a long list of clients who insist on SRA.

 

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Put Best Resource to Use

Understanding that you are looking for a recovery firm that will deliver positive results, we implement the best resources to deliver valuable services. Our best assets are:

Employees

Our team understands how to drive performance and generate maximum return for our clients. SRA’s highly-trained collection managers have over 100 years of combined collection, portfolio, client and marketing management expertise, acquired while working for some of the largest and most respected Fortune 500 Companies. Working in an environment of professionalism and mutual-respect, we are constantly learning from the industry and utilizing all information that we have gained to implement in our services. This way, our services are always up to date and relevant.  Every member here at Stoneleigh Recovery Associates is dedicated to fulfill our firm’s aim and to guarantee customer satisfaction, collectors and their managers respect the dignity of each debtor, client, investor and employee, realizing that a socially-responsible work environment hard work will enable growth for all concerned.

Compliance Management System (CMS)

SRA’s attention to industry compliance is grounded in high internal business and ethical standards set to meet or exceed the state and federal debt collection requirements as well as the Consumer Financial Protection Bureaus’ industry guidance. Our CMS protocol, regularly reviewed by the SRA Board of Directors, provides a comfort level to our clients nervous of the changing and ever-growing regulatory environment.   As federal and state governing bodies continue to scrutinize collection industry practices, SRA has responded in kind by establishing a risk-adverse environment for our clients and collection teams.  We employ a full-time, in-house General Counsel, whose compliance staff regularly monitors local and federal regulations for changes in laws concerning interest rates, out-of-state collections, statute of limitation changes, and new or revised federal and state regulations. This department has established internal policies and procedures to exceed the minimum requirements set forth by these laws.  Our Director of Compliance conducts regular internal audits and continuous training sessions for all collection teams.

Technology

Stoneleigh Recovery Associates leverages state-of-the-art technology and a commitment to superior performance to provide our clients with professional, efficient and high-return debt recovery services. The foundation of Stoneleigh Recovery Associates collection services is an advanced, fully redundant computer network protected by real-time, anti-virus spyware and IDS/IPS systems.
Our server facility is safeguarded through video surveillance, electronic key lock, motion detectors and a climate-monitoring and control system. Telecommunications are run through two separate access providers for fail-safe redundancy.

Accreditations

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Debt Buyers Association
DBA Company Certification Number C1503-1038
DBA International is a non-profit trade association with a gold-standard Certification Program requiring members to abide by strict industry and ethical requirements. .

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BBB helps people find and recommend
businesses, brands and charities they can trust.

Bankcard

We leverage our extensive experience in the bankcard market and tenured management team to assist you in meeting your challenges.

Auto Deficiency

Working with some of the top auto lenders in the world has provided Stoneleigh Recovery Associates with unique insight in the auto life-cycle.

Healthcare

We offer a wide range of communication services and recovery strategies for many types of healthcare institutions and professionals.

Communication Services

We offer specialized inbound and outbound programs which are designed to meet the specific needs of our clients.  Our extended business office solutions include: scheduling, follow up, support, payment services, and verification.

Experience

Experience and expertise of the members of Stoneleigh Recovery Associates makes us a team that is forward, expert, and professional.  Not just our services but the level with which we deliver our services is also underlined by our professional experience.
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BPO

We offer a number of solutions to handle your inbound and outbound back office needs.

Affiliations

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Association of Credit Collection Professionals
Founded in 1939, ACA establishes industry standards for ethics. Includes more than 5,500 members worldwide.

Compliance Professional ForumCompliance Professionals Forum

The Compliance Professionals Forum is a membership organization that helps compliance professionals navigate the complex and fast changing world of regulatory oversight.

We look forward to working with you, call for your no-obligation discussion to discover how Stoneleigh Recovery Associates can help solve your recovery challenges.