Stoneleigh Recovery Associates (SRA) has earned a strong reputation in the debt collection market. We use modern recovery techniques and audited industry best practices in a fully transparent process. Enhanced by our state of the art call center and strong work ethic, we are approaching our first decade with continued growth and a long list of clients who insist on SRA.
Put Best Resource to Use
Understanding that you are looking for a recovery firm that will deliver positive results, we implement the best resources to deliver valuable services. Our best assets are:
Our team understands how to drive performance and generate maximum return for our clients. SRA’s highly-trained collection managers have over 100 years of combined collection, portfolio, client and marketing management expertise, acquired while working for some of the largest and most respected Fortune 500 Companies. Working in an environment of professionalism and mutual-respect, we are constantly learning from the industry and utilizing all information that we have gained to implement in our services. This way, our services are always up to date and relevant. Every member here at Stoneleigh Recovery Associates is dedicated to fulfill our firm’s aim and to guarantee customer satisfaction, collectors and their managers respect the dignity of each debtor, client, investor and employee, realizing that a socially-responsible work environment hard work will enable growth for all concerned.
SRA’s attention to industry compliance is grounded in high internal business and ethical standards set to meet or exceed the state and federal debt collection requirements as well as the Consumer Financial Protection Bureaus’ industry guidance. Our CMS protocol, regularly reviewed by the SRA Board of Directors, provides a comfort level to our clients nervous of the changing and ever-growing regulatory environment. As federal and state governing bodies continue to scrutinize collection industry practices, SRA has responded in kind by establishing a risk-adverse environment for our clients and collection teams. We employ a full-time, in-house General Counsel, whose compliance staff regularly monitors local and federal regulations for changes in laws concerning interest rates, out-of-state collections, statute of limitation changes, and new or revised federal and state regulations. This department has established internal policies and procedures to exceed the minimum requirements set forth by these laws. Our Director of Compliance conducts regular internal audits and continuous training sessions for all collection teams.
Stoneleigh Recovery Associates leverages state-of-the-art technology and a commitment to superior performance to provide our clients with professional, efficient and high-return debt recovery services. The foundation of Stoneleigh Recovery Associates collection services is an advanced, fully redundant computer network protected by real-time, anti-virus spyware and IDS/IPS systems.
Our server facility is safeguarded through video surveillance, electronic key lock, motion detectors and a climate-monitoring and control system. Telecommunications are run through two separate access providers for fail-safe redundancy.
Debt Buyers Association
DBA Company Certification Number C1503-1038
DBA International is a non-profit trade association with a gold-standard Certification Program requiring members to abide by strict industry and ethical requirements.
BBB helps people find and recommend
businesses, brands and charities they can trust.
Association of Credit Collection Professionals
Founded in 1939, ACA establishes industry standards for ethics. Includes more than 5,500 members worldwide.
The Compliance Professionals Forum is a membership organization that helps compliance professionals navigate the complex and fast changing world of regulatory oversight.