Stoneleigh Recovery Associates’ General Counsel and Chief Compliance Officer Kelly Knepper-Stephens has been named one of Collection Advisor’s “20 Most Powerful Women in Collections” (2018). This is the second time Kelly has been recognized by Collection Advisor, as she was named one of the “25 Most Influential Women in Collections” in 2016 by the same publication.
Kelly’s work focuses on government regulation, compliance, and civil litigation; she advises SRA and its clients on the FDCPA, FCRA, TCPA, GLBA, HIPAA, and other federal and state regulations. She is a RMA International Certified Receivables Compliance Professional and has earned the Credit & Collection Compliance Officer designation from the American Collectors Association. Kelly serves on the RMA International Board of Directors and the Editorial Review Board for the Compliance Professionals Forum. She is a Certified Instructor for ACA International. She also served as a Small Entity Representative (SER) for the Arbitration and Debt Collection Rulemakings. Kelly is a regular contributor at industry events and in industry publications. Kelly received her J.D. from the George Washington University Law School. She is currently barred in California, the District of Columbia, Illinois, and Maryland.
Collection Advisor: What would you like people to get involved with to improve the collection industry?
KKS: The debt collection rulemaking. Now is our chance to help the BCFP draft rules that would help bring clarity to many issues that currently prohibit the industry as a whole from efficiently communicating with consumers. Write the BCFP or join and donate to any of the organizations that lobby on our behalf so that they have the means to help bring about some positive changes.
CA: What new technology helped improve the collection industry in the past year?
KKS: Without naming one particular vendor or product, as there are many out there, the technologies that help agencies reach consumers in nonintrusive ways as the modern consumer requests that at the same time comply with consumer protection laws and regulations – this would include efficient message delivery whether by website, email, text, direct drop, phone apps, etc.