Founded in 2007, Stoneleigh Recovery Associates provides nationwide debt collection services on behalf of our clients in multiple vertical market segments with diverse debt profiles, including healthcare, bankcard and finance, and automotive finance.
SRA’s modern recovery techniques and audited industry-best practices are enhanced by our state of the art call center. Together, with our strong work ethic and fully transparent process, SRA provides our clients maximum recovery. We are approaching our first decade with continuing growth and a long list of clients who insist on SRA.
Maintain industry leading compliance standards.
Invest in current technologies to protect consumer information.
Remain actively involved with Federal and State regulators.
Work to create improved industry transparency.
Provide our clients with superior performance.
Invest in our employees through professional and ethical communication training.
To operate in a socially responsible agency environment, providing direction and assistance to our client’s valued consumers by reducing their debt and improving their lives while maintaining the integrity and reputation of our customer’s brand.
SRA’s business philosophy is simple – by helping consumers to substantially reduce their debt our agency will positively reinforce our client’s brand, add a sense of pride and accomplishment to our collectors and managers, and enhance our agency’s fiscal growth.
We respect the dignity of each debtor, client, investor and employee, realizing that a socially-responsible work environment with hard work will enable growth for all concerned. SRA unwavering focus on improving the life of our client’s customers sets us apart. We believe that the majority of these consumers very much desire to reduce what they owe and eliminate their debts by changing their financial behavior. They understand that these actions will improve their credit rating, remove the financial stress from their lives and re-build their purchase power with their established creditors in a responsible manner. It is our agency’s mission to assist our client’s consumers to reach financial health and view their creditors as partners in this endeavor.
We realize our philosophy through our methods: Compassionate & Experienced Collection Teams, Thorough & Up-To-Date Compliance and Maximum Data Security. SRA’s performance to date is a direct result of this tri-focused methodology, manifested in our mission statement, our operating philosophy and through our internal operating standards. Our methodology has been developed and tested by our management team and proven successful not only in a robust business climate, but also during a financially challenging time, when the federal and state governing bodies have placed added scrutiny on collection industry practices as a whole, in direct response to the financial crisis and subsequent risk-adverse climate.
Maximum Data Security
SRA has invested heavily in technology, with primary expenditures in systems that maintain the highest level of data security. The foundation of our IT services is an advanced, fully-redundant computer network protected by real-time, anti-virus spyware and IDS/IPS systems. Our server facility is safeguarded through video-surveillance, electronic key-lock, motion detectors UPC’s, a full-time natural gas generator and a climate-controlled monitoring system.
Client information is held sacrosanct, and our IT Department vigilant in its efforts to act as the agency watchdog for client data delivered to SRA. All telecommunications are run through two separate access providers for fail-safe redundancy.
SRA Corporate Office
Stoneleigh Recovery Associates, LLC, was founded in 2007 with a principal focus on Primary Credit Card Collection. Since that time, we have opened up revenue streams in the Medical and Automotive collections, and Communication Services.
Our physical offices are located in Lombard, Illinois, in a commercial office park 22 miles west of Chicago and 15 miles southwest of O’Hare International Airport. We occupy 23,500 sq. ft. in a free-standing 34,000 sq. ft. building, giving SRA the ability to expand their physical space as the business continues to grow.
SRA currently employs approximately 100 collectors, managers, and support staff, and we focus on hiring members of past or present military families. We continually strive to create a “green” office environment, by purchasing recycled and environmentally-friendly products whenever possible.
Compassionate & Experienced Collection Teams
SRA’s high liquidation results are a direct result of two collection practices: first and foremost, the shared corporate belief that our actions will directly impact the lives of our client’s consumers by helping them improve their financial status; second, by the disciplined operations of our highly-trained collector management teams.
Working in an environment of professionalism and mutual-respect, collectors and their managers adhere to a proprietary Policies & Procedures Manual, which was developed internally and which specifies all working processes and SSAE-16 SOC-2 Type II accredited controls. Training is on-going and individual collection results shared among teams. All Collection calls to consumers are recorded and monitored by management on a regular basis and used to reinforce and/or correct collection strategies, with particular emphasis on a compassionate approach to sensitive debtor situations.
Our collection managers are all highly-trained and have over 100 years of combined collection, portfolio, client and marketing management expertise – acquired while working for some of the largest and most respected Fortune 500 Companies.
Up-to-Date & Thorough Industry Compliance
SRA’s attention to industry compliance is grounded in high business and ethical internal standards set to meet or exceed the state and federal debt collection requirements as well as the Consumer Financial Protection Bureaus’ industry guidance. Our CMS protocol, regularly reviewed by the SRA Board of Directors, provides a comfort level to our clients nervous of the changing and ever-growing regulatory environment. As federal and state governing bodies continue to scrutinize collection industry practices, SRA has responded in kind by establishing a risk-adverse environment for our clients and collection teams.
We employ a full-time, in-house General Counsel, whose compliance staff regularly monitors local and federal regulations for changes in laws concerning interest rates, out-of-state collections, statute of limitation changes, and new or revised federal and state regulations. This department has established internal policies and procedures to exceed the minimum requirements set forth by these laws. Our Director of Compliance conducts regular internal audits and continuous training sessions for all collection teams.
SRA has received its SSAE-16 SOC- 1 Type II, SOC-2 Type II Certificate, and the agency has passed a CFPB Gap Assessment audit.