Episode One: The Letter Dilemma discusses common letter issues faced by businesses in the ARM industry. Listen as Kelly and Nicole provide insight on letters, which serve as the main drivers of class action litigation in the credit and collection industry.
Have you been contacted by a debt collector? Don’t panic! Stoneleigh Recovery Associates is dedicated to consumer education. While our employees work to collect on behalf of our clients, all of our employees are consumers, too. They’ve been in your shoes and want to help you overcome your debt by equipping you with the proper…
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Stoneleigh Recovery Associates’ General Counsel and Chief Compliance Officer Kelly Knepper-Stephens has been named one of Collection Advisor’s “20 Most Powerful Women in Collections” (2018). This is the second time Kelly has been recognized by Collection Advisor, as she was named one of the “25 Most Influential Women in Collections” in 2016 by the same…
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SRA Overview Soft Phones and Human Call Initiator Stoneleigh Recovery Associates implemented a new soft phone system through Noble Systems in June. The click-to-dial technology has already increased our call volume by 36 percent. The upgrade came with new headsets and an update for all in-house computers. Our team of collectors are now able to…
DetailsCONSUMER ALERT—FRAUDULENT EMAIL INVOICE SCAM It has come to our attention that a scammer is sending fake invoices that appear to be from Stoneleigh Recovery Associates via an email from Sighted. These emails are being sent to consumers that do not have an account in our office for collection. If you received an email invoice…
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How to Dispute | #DebtEducation Is Stoneleigh Recovery Associates trying to collect on a debt that you don’t recognize? On this episode of Debt Education, we’ll teach you how to dispute a debt. How to dispute your debt with SRA: Call our office and verbalize your dispute with one of our representatives. Write a letter…
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